Last updated: 13 October 2026

1. Introduction

Net Zero Audits Ltd is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or enquire about our energy auditing, carbon reporting and sustainability consultancy services.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation.

Our website is www.netzeroaudits.co.uk.

2. Information We Collect

We may collect personal information when you complete a contact form, request a consultation, enquire about our services or communicate with us.

This information may include:

• Your full name

• Email address

• Telephone number

• Company or organisation name

• Details of your enquiry

• Information you voluntarily provide when communicating with us

We may also collect limited technical information when you visit our website, including your IP address, browser type, device information and website usage data.

3. How We Use Your Information

We use personal information to:

• Respond to enquiries and consultation requests

• Provide information about our energy auditing and consultancy services

• Communicate with customers and prospective customers

• Prepare quotations and service proposals

• Deliver agreed services

• Maintain business records

• Improve our website and customer experience

• Meet applicable legal and regulatory obligations

We will only use your personal information for legitimate business purposes and in accordance with applicable data protection legislation.

4. Legal Basis for Processing

Under UK GDPR, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Legitimate Interests

To respond to business enquiries, communicate with prospective customers and manage our business relationships, provided these interests do not override your rights.

Contractual Necessity

Where processing is necessary to provide services you have requested or to take steps before entering into a contract.

Legal Obligations

Where we are required to retain or disclose information to comply with applicable laws and regulations.

Consent

Where consent is required, including for certain marketing communications or non-essential website cookies.

Where we rely on consent, you may withdraw it at any time.

5. Sharing Your Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers where necessary to operate our website, manage communications or deliver our services.

These providers may include website hosting providers, email services, IT support providers and professional advisers.

We require third-party service providers to handle personal information securely and in accordance with applicable data protection requirements.

We may also disclose information where legally required.

6. Website Hosting and Cookies

Our website is built using Wix, which provides website hosting and related technical services.

Wix may process certain technical information necessary for the operation, security and functionality of the website.

Our website may use cookies and similar technologies to support essential functionality and, where enabled, understand website performance.

Non-essential cookies, including analytics or advertising cookies, will only be used where the appropriate consent requirements have been met.

You can manage cookies through your browser settings and, where available, our website’s cookie consent controls.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is restricted to individuals and service providers who require it for legitimate business purposes.

Although we take appropriate precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected.

This may include responding to enquiries, maintaining customer relationships, delivering services and complying with legal or accounting requirements.

Retention periods depend on the type of information and the purpose for which it is processed.

When personal information is no longer required, we will securely delete or anonymise it.

9. Your Data Protection Rights

Under UK data protection legislation, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information in certain circumstances

• Request restrictions on how your information is processed

• Object to certain types of processing

• Request the transfer of your information where applicable

• Withdraw consent where processing is based on consent

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please contact us using the details below.

10. International Data Transfers

Some of our website hosting or technology service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that suitable safeguards are in place, as required by UK data protection legislation.

11. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policies of any external websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, website functionality or legal requirements.

Any updates will be published on this page with a revised date.

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Net Zero Audits Ltd

Website: www.netzeroaudits.co.uk

Email: admin@netzeroaudits.co.uk

Telephone: 07793 025030

14. Complaints

If you have concerns about how your personal information has been handled, please contact us so we can investigate.

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

ICO website: www.ico.org.uk